Process of Anti-Harassment Services
Leading debt settlement company True Settle often offers anti-harassment services to guard against aggressive or violent methods used by creditors or collection agencies. This typically involves documenting instances of harassment, communicating with creditors on behalf of you, and potentially taking legal action to stop such behavior. Our services seek to provide our clients with safe and stress-free surroundings while we try to settle your debt problems.
UNDERSTANDING HARASSMENT
Recovery agents’ actions against RBI rules and guidelines fall under the category of harassment.
- Making repeated calls and inappropriate messages.
- Use abusive language and make threats to the debtor.
- Harassing the debtor’s family and friends
- Visit the debtor’s home and workplace without prior notice to humiliate them.
- Making false and misleading statements
- Abuse publicly for not being able to pay debt
- Disclosing personal information to third parties
Service Features
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Alert Configuration
Easily set up personalized alerts to monitor your account activity in real-time.
Notification Channels
Receive alerts via email, SMS, push notifications, or even phone calls, tailored to your preferences.
Custom Alert Rules
Create custom alert rules for unique scenarios, such as 'Notify account balance drops below $100.
Transaction Monitoring
We continuously scan your account for any unusual transactions, ensuring you're always in the know.
24/7 Availability
Our real-time alerts are active around the clock, so you're always connected to your finances.
Account Security Alerts
Stay secure with alerts for suspicious login attempts or any changes to your account settings.
RBI GUILDELINES FOR RECOVERY AGENTS
- Avoid making repeated phone calls or sending messages at inconvenient times.
- Not use abusive language or threats.
- Not make false or misleading statements.
- Do not visit the debtor’s home or workplace without prior notice.
- Do not disclose personal information to third parties.
- Do not harass the debtor’s family or friends.
- There should be no public shame or humiliation of the debtor.
- You must adhere to the guidelines outlined in the fair practices code for debt collection activities.
- Cooperate with the RBI and other regulatory authorities.
LEGAL REMEDIES AVAILABLE
- Making a Police Complaint
- Starting an injunction lawsuit against the bank in pursuit of compensation and relief.
- Suiting the bank and recovery agent for defamation. If agents access your property without permission, you have a trespassing lawsuit.
- Making a complaint to the ombudsman of your bank.
