Process of Anti-Harassment Services
As a leading debt settlement company, True Settle provides anti-harassment services to safeguard individuals from abusive or unlawful collection tactics. Our process includes documenting the harassment, legally communicating with creditors on your behalf, and initiating legal action if necessary. We aim to provide a secure, stress-free environment while working toward resolving your debt issues peacefully and lawfully.
UNDERSTANDING HARASSMENT
Recovery agent behaviors that violate RBI guidelines qualify as harassment, including:
- Making repeated calls or sending inappropriate messages
Using abusive language or making threats
Harassing the debtor’s family or friends
Visiting the debtor’s home or workplace without notice
Making false or misleading claims
Publicly shaming or humiliating debtors
Sharing personal information with third partie
Alert Configuration
Easily set up personalized alerts to monitor your account activity in real-time.
Notification Channels
Receive alerts via email, SMS, push notifications, or even phone calls, tailored to your preferences.
Custom Alert Rules
Create custom alert rules for unique scenarios, such as 'Notify account balance drops below $100.
Transaction Monitoring
We continuously scan your account for any unusual transactions, ensuring you're always in the know.
24/7 Availability
Our real-time alerts are active around the clock, so you're always connected to your finances.
Account Security Alerts
Stay secure with alerts for suspicious login attempts or any changes to your account settings.
RBI GUILDELINES FOR RECOVERY AGENTS
As per the Reserve Bank of India, recovery agents must:
Avoid disturbing borrowers at odd hours
Refrain from abusive or threatening language
Not make false or misleading statements
Not visit homes or workplaces without prior consent
Keep personal borrower data confidential
Never involve family or friends in recovery attempts
Ensure no public shaming takes place
Follow the Fair Practices Code for debt collection
Cooperate with RBI and regulatory authorities
LEGAL REMEDIES AVAILABLE
Victims of loan harassment have several legal remedies:
- File a police complaint against the recovery agent.
- Seek an injunction order to stop illegal recovery actions.
- File a defamation or trespassing lawsuit, if applicable.
- Lodge a formal complaint with the bank’s ombudsman.
